Back in June, I did a post about customer service and yesterday I was reminded of just how important it truly is. When you start working with a representative from a company it can be tough to continue the relationship if your contact is on vacation, out of the office for an extended period of time or leaves the company. When considering a hair replacement solution, it is a very personal topic and many times, the clients I consult with become comfortable speaking with me and only me about their hair loss. So what happens now as I am currently out of the office for an extended period of time?
Vicki, the salon’s General Manager has taken over my role! Before my leave began, she was integrated into my daily communications with our current hair restoration clients and potential clients considering a hair loss solution. She was given access to all my notes and was able to step in and pick up right where I left off.
Now you may be saying to yourself, “well isn’t that what should happen in someone’s absence?” and your absolutely right, it is, however, in some businesses, especially larger companies, that’s not always the case. I was communicating with a large company on a customer service matter for quite some time. Yesterday, I called the person I had been speaking with to find out they were on vacation. From there, I was bounced around from representative to representative trying to find someone who could help me while my contact was out. No one had any information on my situation. As a consumer, it was very frustrating and what had been a positive customer service experience quickly turned in to a not so positive one.
So this interaction caused me to reflect on Santangelo’s and made me appreciate the fact that we do things differently. Our customers are always at the top of our mind and we make sure that our hair restoration clients are well taken care of regardless of who is in the office! We know hair loss is a sensitive subject for most men and women dealing with it and customer service is key in easing someone’s anxiety about pursuing a hair replacement solution…and that’s the Santangelo’s difference!
For almost two years, this client has faithfully attended Laser Hair Therapy visits and taken every recommendation we’ve made to him. The outcome…more hair! When this client first came in for his consultation, he was wearing his hair very short, almost completely buzzed because it was thin and there was nothing else he could do with it plus the thinning was more noticeable when it was long.
He started out doing a one year Laser program in the salon, then after his first year, he purchased an iGrow unit and began using it at home in conjunction with the dhtSensor products. At about 18 months of total use, he also started taking Finastiride prescribed to him by our Surgical Hair Restoration Expert, Dr. Agnesi. The photos on the bottom right represent his progress between 18 and 21 months of use.
Restoring your own natural hair is possible, you just have to be patient and remain consistent with your treatments. What’s next for this client? He’s going to continue using the iGrow laser and the dhtSensor products indefinitely. He also plans to continue taking Finastiride. If he can’t restore a full head of hair using these methods, he has considered doing a small hair transplant to complete his transformation. Because of the progress he’s achieved with the laser, if he does decide to do a hair transplant, the procedure will be much smaller and much less expensive. Patience paid off for this client!
I hear this question all the time from my potential clients and when they hear my answer, they are often disappointed. Like any other change you make in your life whether it be weight loss, quitting a bad habit or resolving to improve something about yourself, there is no one time solution, it’s on going process that requires regular attention in order to achieve and maintain results.
The same holds true with hair loss solutions. There is no one-time, maintenance free cure for hair loss. Non-surgical hair replacement options, like a hair system, require a client to visit us for regular maintenance. Laser hair therapy, another non-surgical option, requires regular visits for a year and then maintenance visits afterward. Even using products and/or prescription drugs requires a daily time commitment from a client.
Surgical hair transplants are the closest thing to a maintenance free, one time solution that a client can get, however, even with surgery, a client may require maintenance down the road, and it can take up to 18 months before you see the full impact of a surgical hair transplant.
Bottom line, change takes time and commitment, so before you pursue a hair loss solution, ask yourself if you’re ready to commit to change.
When someone is dealing with hair loss, they often search for ways to make sense of it. They want a reason as to why this is happening to them. I’ve found that some clients find comfort in associating their situation with the common myths that have been passed down from generation to generation about hair loss. During my consultations with prospective new clients I often hear things like “well my Mom’s family lost their hair,” or “I wear hats alot,” or even “I shampoo my hair every day.”
The truth is, these statements are all myths out there about hair loss. According to the American Hair Loss Association androgenetic alopecia, more commonly known as male or female pattern baldness, is the most common cause of hair loss and is inherited through genetics from either side of someone’s family, not just the Mother’s, another common myth about hair loss.
Hair loss can be caused by many other things such as the environment, a medical condition, even nutrition so before you blame hat wearing for your hair loss, it’s best to speak to a medical professional and get some real answers!
Here are a few useful links to help you understand hair loss and to learn whats a myth and what’s not.
Gone are the days of Grandpa’s toupee! Now, consumers have options to choose from when considering a hair loss solution, but with options comes questions, like which hair loss solution is right for me?
Most full service hair replacement studios, including Santangelo’s, offer free, no obligation consultations. At Santangelo’s, consultations are confidential and are not a high pressure sales pitch. Instead they are more of an educational opportunity. The Consultant will ask some questions about your health, your hair loss history and also about your lifestyle in an effort to help recommend which solution might work best for you.
Once the Consultant has your options narrowed down you can expect them to go into detail about what each solution entails. This is a time for you to ask questions and take in all the information you need to make an educated decision.
Depending on how long you’ve been dealing with your hair loss problem, you may or may not need some time to think over your options. Some decide to join us on the spot, others need to sleep on it. Either way, we are here to help and answer questions, so ask questions and get excited. Once you choose a hair loss solution, the way you see yourself in the mirror will change for good!
Thank you for visiting, we are excited to launch a new blog about hair loss, hair replacement and hair restoration in Western New York (WNY).
Santangelo’s is WNY’s premier hair replacement and hair restoration studio. We have been in business for over 40 years and we have helped hundreds of local clients restore their appearance by providing cutting edge hair replacement and restoration services.
If you or someone you care about is suffering from hair loss, follow our blog, we can help make everyday a good hair day!
The posts found here at santangelohair will be written from the perspective of a Hair Restoration and Replacement Consultant. At Santangelo’s, the Consultant meets with all potential clients to explain their options and help them choose the hair loss solution that will best fit their needs.
For more information about Santangelo’s, visit our website at www.santangelohair.com.