Tag Archives: male hair loss

Who’s Helping You?

Back in June, I did a post about customer service and yesterday I was reminded of just how important it truly is.  When you start working with a representative from a company it can be tough to continue the relationship if your contact is on vacation, out of the office for an extended period of time or leaves the company.  When considering a hair replacement solution, it is a very personal topic and many times, the clients I consult with become comfortable speaking with me and only me about their hair loss.  So what happens now as I am currently out of the office for an extended period of time?

Vicki, the salon’s General Manager has taken over my role!  Before my leave began, she was integrated into my daily communications with our current hair restoration clients and potential clients considering a hair loss solution.  She was given access to all my notes and was able to step in and pick up right where I left off.

Now you may be saying to yourself, “well isn’t that what should happen in someone’s absence?” and your absolutely right, it is, however, in some businesses, especially larger companies, that’s not always the case.  I was communicating with a large company on a customer service matter for quite some time.  Yesterday, I called the person I had been speaking with to find out they were on vacation.  From there, I was bounced around from representative to representative trying to find someone who could help me while my contact was out.  No one had any information on my situation.  As a consumer, it was very frustrating  and what had been a positive customer service experience quickly turned in to a not so positive one.

So this interaction caused me to reflect on Santangelo’s and made me appreciate the fact that we do things differently.  Our customers are always at the top of our mind and we make sure that our hair restoration clients are well taken care of regardless of who is in the office!  We know hair loss is a sensitive subject for most men and women dealing with it and customer service is key in easing someone’s anxiety about pursuing a hair replacement solution…and that’s the Santangelo’s difference!

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Is it time yet?

In the last month, I’ve had several clients who have decided it’s time to pursue a hair loss solution after talking with them about their options for over a year!  So why now?  What changed? What made them decide it was time?

Sometimes the client thinks “it’s not that bad” and they put it off until they see a picture of themselves or they look in the mirror one day and realize their hair loss is progressing.  Sometimes it’s financial, clients have to wait until they can afford the hair loss solution they want.  Other times it’s just plain fear, they are nervous to commit to a change and/or they are also afraid of what others may say.

Regardless of what is holding you back, I always advise clients to do what is going to make them happy when they look in the mirror.  If you look in the mirror and your hair looks great, then chances are we will never meet but if you notice your hair is changing, maybe thinning a bit and you make the effort to come in and have a free consultation, you are concerned about what the future holds for you hair.  If you weren’t you wouldn’t invest the time in learning your options.

It’s ok if you’re not ready to act immediately.  It’s  good to do your homework and learn about your different options.  It’s also fine to take some time to prepare for the comittment whether it be financially, mentally, socially or all of the above.

Regardless of what is holding YOU back, always remember that deciding what to do about your hair is a BIG decision, but doing nothing at all is an even bigger decision.  You are making the decision to leave your appearance as it is. Although doing nothing about your hair loss might seem like the easiest option, quite the opposite is true. How you see yourself in the mirror will be with you continually.