Tag Archives: NY

Buyer Beware

Hair loss is a scary thing for people.  They come to us for help and as a Consultant, I always try my best to offer them the product or service that is going to be the right fit for them and get them the end result they are looking for.  For me, it’s not about making a sale.  It’s about helping my client’s solve their hair loss problem.  I also want them leave our studio looking and feeling better than when they walked in. 

I would like to think other hair replacement professionals would do the same but I had a consultation last week with a potential new client that told me otherwise so this post is dedicated to a “buyer beware” message.

My consult, we’ll call him Doug, was a 34-year-old male with standard hair loss.  He had some recessions around his hairline and he was starting to thin out in the front.  The rest of his hair was pretty well intact.   His main objective was to rebuild his hairline and thicken up the front.  My initial thought was that he would be a good candidate for a surgical hair transplant but I began the consultation by asking all my usual questions, including “have you done anything about your hair loss or are you currently using anything?”. His answer surprised me!

Doug went on to tell me that several years ago, when he had much less hair loss, he went to one of our local national competitors for help.  They sold him a hair system.  For those that aren’t familiar with what a hair system is, take a look at our website, but in short, a hair system is a good option for a lot of people but mainly someone that has some significant hair loss.  They shaved his head and attached the hair system with a semi-permanent adhesive.   

I couldn’t believe they would take someone so young and with such little hair loss, shave their head and put them in hair system.  If he had come to me, I would have suggested Laser Hair Therapy at that point as a means of preserving the hair he had and thickening up what was starting to thin.  I would have suggested he use some topical products, like dht Sensor, to stabilize the loss as well.  This approach would have allowed him to improve his hair for a while, putting off the committment of wearing a hair system. 

I’ll add, there is nothing “wrong” with what they did.  If a client wanted a hair system or their hair loss required one in order to achieve the client’s desired outcome, their approach would have been fine, however in Doug’s case, there were several solutions on the market that would have been a better fit for him at that time, they just sold him what they offered instead of suggesting other options, even if it meant loosing a sale. 

Not knowing there were other options and trusting those he went to for help, Doug wore the hair system until he realized it wasn’t a good fit for him.  He took it off and went several more years feeling self-conscious of his hair loss before he came to see me.  He’s scheduling a surgical hair transplant in the next few months and I think he’s going to be very happy with his end result.

The moral of the story is, you can’t always trust those you go to for help and that call themselves professionals.  Not every hair loss solution is right for every client.  To avoid the same situation Doug found himself in, you may want to consider using a hair replacement studio that has several options for you to select from.  That way, you get a hair loss solution that fits your needs and your budget!

Success Story: A Hair Transplant Changes a Life

I had a new female client that was considering a hair transplant and she  wanted to speak to someone who had it done. I called another female client who had transplants about a year ago.  I explained the situation and asked if she’d be willing to talk with my new client.

What I heard next made my day…she said “I would be more than happy to talk to anyone, coming to see you was the best thing I ever did, it changed my life.”  She went on to tell me how getting a hair transplant has given her her confidence back and she’s enjoying life again.

This client’s testimonial was proof that pursuing a hair loss solution can be life changing and while it may be a big decision and a financial commitment, the freedom to be able to live your life again should make it all worth it!


Welcome to our new blog!

Thank you for visiting, we are excited to launch a new blog about hair loss, hair replacement and hair restoration in Western New York (WNY). 

Santangelo’s is WNY’s premier hair replacement and hair restoration studio.  We have been in business for over 40 years and we have helped hundreds of local clients restore their appearance by providing cutting edge hair replacement and restoration services.

If you or someone you care about is suffering from hair loss, follow our blog, we can help make everyday a good hair day!

The posts found here at santangelohair will be written from the perspective of a Hair Restoration and Replacement Consultant.  At Santangelo’s, the Consultant meets with all potential clients to explain their options and help them choose the hair loss solution that will best fit their needs. 

For more information about Santangelo’s, visit our website at www.santangelohair.com.