Tag Archives: restoration expert

Who’s Helping You?

Back in June, I did a post about customer service and yesterday I was reminded of just how important it truly is.  When you start working with a representative from a company it can be tough to continue the relationship if your contact is on vacation, out of the office for an extended period of time or leaves the company.  When considering a hair replacement solution, it is a very personal topic and many times, the clients I consult with become comfortable speaking with me and only me about their hair loss.  So what happens now as I am currently out of the office for an extended period of time?

Vicki, the salon’s General Manager has taken over my role!  Before my leave began, she was integrated into my daily communications with our current hair restoration clients and potential clients considering a hair loss solution.  She was given access to all my notes and was able to step in and pick up right where I left off.

Now you may be saying to yourself, “well isn’t that what should happen in someone’s absence?” and your absolutely right, it is, however, in some businesses, especially larger companies, that’s not always the case.  I was communicating with a large company on a customer service matter for quite some time.  Yesterday, I called the person I had been speaking with to find out they were on vacation.  From there, I was bounced around from representative to representative trying to find someone who could help me while my contact was out.  No one had any information on my situation.  As a consumer, it was very frustrating  and what had been a positive customer service experience quickly turned in to a not so positive one.

So this interaction caused me to reflect on Santangelo’s and made me appreciate the fact that we do things differently.  Our customers are always at the top of our mind and we make sure that our hair restoration clients are well taken care of regardless of who is in the office!  We know hair loss is a sensitive subject for most men and women dealing with it and customer service is key in easing someone’s anxiety about pursuing a hair replacement solution…and that’s the Santangelo’s difference!

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Patience Pays Off

Male Client 9 - 21 Months of Laser Hair Therapy Treatments

For almost two years, this client has faithfully attended Laser Hair Therapy visits and taken every recommendation we’ve made to him.  The outcome…more hair!  When this client first came in for his consultation, he was wearing his hair very short, almost completely buzzed because it was thin and there was nothing else he could do with it plus the thinning was more noticeable when it was long.

He started out doing a one year Laser program in the salon, then after his first year, he purchased an iGrow unit and began using it at home in conjunction with the dhtSensor products.  At about 18 months of total use, he also started taking Finastiride prescribed to him by our Surgical Hair Restoration Expert, Dr. Agnesi.  The photos on the bottom right represent his progress between 18 and 21 months of use.

ImageRestoring your own natural hair is possible, you just have to be patient and remain consistent with your treatments.  What’s next for this client?  He’s going to continue using the iGrow laser and the dhtSensor products indefinitely.  He also plans to continue taking Finastiride.  If he can’t restore a full head of hair using these methods, he has considered doing a small hair transplant to complete his transformation.  Because of the progress he’s achieved with the laser, if he does decide to do a hair transplant, the procedure will be much smaller and much less expensive.  Patience paid off for this client!