As with any major purchase in life, the clients that I meet with often do their “homework” before coming to see me. They almost always do research online and sometimes, they get consultations from other hair replacement companies. I often get asked the question, “what makes Santangelo’s different from Hair Replacement Company X?” so I thought our blog would be a good place to answer that question!
There are several things that make Santangelo’s different, the first and most important, is our comittment to customer service. We aren’t a huge corporation that has written procedures for handling customer concerns. We work with our clients on a case by case basis to insure that they get a solution that fits THEM and THEIR NEEDS, not just follows a policy.
Second is our staff and the way our company is structured. Our staff is second to none. They like what they do and it shows. We provide regular training to keep them up to date on the latest trends in the industry and we encourage them to grow as professionals by learning new techniques and services. As a result, we have low turnover rates so we won’t be seeing someone new every time you come in. One of our Technicians has been with us for over 15 years! That is unheard of in this industry!
Given that our company is locally owned and operated, our owner has some skin in the game. He wants to make sure we are all doing what we can to keep Santangelo’s reputation positive in the community and to retain every client that we work with. To do this, he hired a General Manager to oversee the non-surgical side of hair replacement as well as our salon and spa and then there is also myself, the Hair Replacement Consultant, that walks you through the process of choosing a solution. By having two people specifically devoted to these functions, we are able to insure that a certain level of quality is maintained.
If you choose a hair transplant surgery with us, you’ll really see a difference! Unlike our competitors, we bring the Doctor to the patient. A Consultant is with you throughout the entire process, including the day of the procedure. You get the Consultant AND the Doctor’s cell phone number to leave with in case you have any questions or concerns after hours, which again, is practically unheard of! When you do a surgical hair transplant with Santangelo’s and Dr. Agnesi, you truly get personalized care and a personalized hair loss solution.
There you have it, the Santangelo’s difference spelled out in black and white. Non-surgical and surgical hair restoration are competitive industries. In order to survive, you have to be a step above your competitors and at Santangelo’s we do that by providing exceptional customer care!